Supportly is an intelligent customer support platform that leverages Google Gemini AI to revolutionize how businesses handle customer complaints and support tickets. The platform features an AI agent that automatically categorizes, prioritizes, and routes customer issues to the most appropriate support personnel.
🤖 AI-Powered Features
- Intelligent Complaint Segregation: AI agent analyzes customer complaints and categorizes them by type, urgency, and department
- Smart Allocation System: Automatically assigns tickets to the right support agents based on expertise and workload
- Real-time Processing: Instant complaint analysis and routing using Google Gemini AI
- Analytics Dashboard: Comprehensive insights into support metrics and AI performance
🛠️ Tech Stack
Frontend:
- React.js for dynamic user interfaces
- Tailwind CSS for modern, responsive design
- Deployed on Vercel for optimal performance
Backend:
- Node.js with Express.js framework
- MongoDB for flexible data storage
- Google Gemini AI for intelligent processing
- Hosted on AWS for scalability and reliability
⚡ Key Benefits
- ✅ Automated Triage: Reduces manual sorting by 80%
- ✅ Faster Resolution: Smart routing decreases response time
- ✅ Improved Accuracy: AI ensures tickets reach the right experts
- ✅ Scalable Solution: Handles high volumes efficiently
- ✅ Real-time Updates: Live status tracking for all stakeholders
🎯 How It Works
- Customer submits complaint through various channels
- AI agent analyzes the content using Google Gemini
- System categorizes the issue by type and priority
- Smart allocation routes to appropriate support agent
- Real-time tracking keeps everyone updated on progress
🚀 Impact
The platform significantly improves customer satisfaction by ensuring faster, more accurate complaint resolution while reducing the workload on support teams through intelligent automation.